# Terms of Service

*Last updated: April 19, 2026 (v2)*

KeepEatClean (the "App") is operated by Velcrest Group LLC, a Texas limited liability company, with a contact address at 7696 Texas 183A Toll Rd, Building 1A, Leander, TX 78641, and contact email [contact@velcrestgroup.com](mailto:contact@velcrestgroup.com) (the "Company", "we", "us", or "our"). These Terms of Service (the "Terms") form a binding legal agreement between you and Velcrest Group LLC. By downloading, installing, accessing, or using the App, you agree to these Terms and to our Privacy Policy and Health & Medical Disclaimer, which are incorporated by reference. If you do not agree, do not use the App.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION AGREEMENT AND A CLASS-ACTION WAIVER (FOR USERS IN THE UNITED STATES) THAT AFFECT YOUR LEGAL RIGHTS, AND IMPORTANT DISCLAIMERS AND LIMITATIONS OF LIABILITY.

## Eligibility

You must be at least 13 years old to use the App, and at least 16 years old in jurisdictions where 16 is the applicable minimum age for digital consent under the GDPR or local law. By using the App, you represent that you meet the applicable minimum age. The App is not intended for use by children below those ages, and we will terminate any account we discover does not meet this requirement.

## Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information when registering and to keep it up to date. You must promptly notify us at [contact@velcrestgroup.com](mailto:contact@velcrestgroup.com) of any unauthorized access. We are not liable for any loss caused by unauthorized account use that results from your failure to protect your credentials.

## Use of the App

Subject to your compliance with these Terms, Velcrest Group LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on Apple-branded devices that you own or control, solely for your personal, non-commercial use. All rights not expressly granted are reserved.

## User Content & License

You retain ownership of the content you submit to the App, including profile information, posts, photos, comments, reactions, captions, voice transcripts, and team content (collectively, "User Content"). By submitting User Content, you grant Velcrest Group LLC a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, display, distribute, modify (only as needed for technical operation, including resizing, format conversion, thumbnail generation, and AI moderation), and otherwise use your User Content solely for the purposes of operating, securing, and improving the App and its features. This license terminates when you delete the relevant User Content or your account, except for content already shared with other users (which may persist in their experiences) and for backups and audit logs retained per our Privacy Policy.

You represent and warrant that you have all rights necessary to submit your User Content and that your User Content does not infringe any third-party rights or violate any law.

## Acceptable Use

You agree not to:

- post or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, hateful, or otherwise objectionable;
- upload sexually explicit, violent, gratuitously graphic, or otherwise prohibited imagery, including images of any person without that person's consent;
- impersonate any person or misrepresent your affiliation with any person or entity;
- collect, scrape, harvest, or otherwise extract data from the App or its users by automated means or in bulk;
- use the App, its outputs, or its data to train any machine-learning model or to develop a competing product;
- create accounts in bulk, evade rate limits, or use the App in any way that imposes an unreasonable load on our infrastructure;
- attempt to reverse-engineer, decompile, disassemble, or otherwise discover the source code of the App;
- interfere with, disable, or circumvent any security or moderation feature of the App;
- use the App for any commercial purpose without our prior written authorization;
- post weight-loss, medical, or "before/after" claims about another user without that user's express consent;
- encourage or promote disordered eating, self-harm, or any other activity that endangers a user's health.

## AI-Generated Content

The App uses generative artificial intelligence — currently OpenAI's gpt-4o-mini for food and meal analysis and OpenAI's omni-moderation-latest for image moderation — to assist with food label analysis, meal estimation, and content safety. AI-generated outputs are provided for informational and educational purposes only. They may contain inaccuracies, omissions, or hallucinations and should not be relied upon as definitive. You should always verify important nutritional, allergen, or health information by reading the actual product label and, where appropriate, consulting a qualified healthcare professional. Velcrest Group LLC does not authorize any subprocessor to use your inputs to train AI models, and we do not train AI models on your personal data ourselves.

## Beta / Experimental Features

Some features of the App — including biological age estimation, longevity time estimation, anti-aging scores, risk-assessment alerts, and similar heuristic insights — are provided on a "beta" or experimental basis. They are based on simplified heuristics and published research summaries, are not clinically validated, and are not predictive of any individual's health outcomes. They are intended solely as motivational and educational features and must not be relied upon for medical decisions. See the Health & Medical Disclaimer for additional limitations.

## Subscriptions & Billing

The App offers an auto-renewing subscription called "KeepEatClean Pro" with two billing options: a monthly plan ($6.99 USD per month, product identifier com.eatclean.pro.monthly) and an annual plan ($49.99 USD per year, product identifier com.eatclean.pro.annual). Final pricing displayed in the App reflects the price in your local currency as set in your Apple App Store account.

Payment is charged to your Apple ID at confirmation of purchase. Your subscription automatically renews at the same price for the same period unless you cancel at least 24 hours before the end of the current period. Apple charges your account for renewal within 24 hours prior to the end of the current period. You can manage and cancel subscriptions at any time by going to your Apple ID → Subscriptions in the iOS Settings app, or by visiting [https://apps.apple.com/account/subscriptions](https://apps.apple.com/account/subscriptions).

## Free Trial

KeepEatClean Pro may be offered with a three (3) day free trial when you first subscribe. If you do not cancel before the end of the trial, your subscription will automatically convert to a paid subscription at the price of the plan you selected, and your Apple ID will be charged. To avoid being charged, you must cancel through your Apple ID → Subscriptions at least 24 hours before the end of the trial. The free trial offer may not be available in all regions or to all users and may be discontinued at any time. If you have previously taken a free trial of KeepEatClean Pro, you may not be eligible for another one.

## Cancellation & Refunds

You can cancel your subscription at any time from your Apple ID → Subscriptions. Cancellation stops the next renewal but does not refund the current period. Velcrest Group LLC does not directly process refunds for App Store purchases. Refund requests must be submitted to Apple at [https://reportaproblem.apple.com](https://reportaproblem.apple.com).

## App Store Terms (Apple-Required Provisions)

The following provisions apply to your use of the App on Apple-branded devices and are required by Apple Inc. ("Apple") under the Apple Media Services Terms and Conditions and the Apple Developer Program License Agreement:

- Acknowledgment. These Terms are an agreement between you and Velcrest Group LLC only, and not with Apple. Velcrest Group LLC, not Apple, is solely responsible for the App and its content.
- Scope of license. The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with the purchaser via Family Sharing.
- Maintenance and support. Velcrest Group LLC is solely responsible for providing any maintenance and support services with respect to the App as required under applicable law. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services for the App.
- Warranty. Velcrest Group LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any) to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Velcrest Group LLC's sole responsibility.
- Product claims. Velcrest Group LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection, privacy, or similar legislation.
- Intellectual property rights. In the event of any third-party claim that the App or your possession or use of the App infringes that third party's intellectual property rights, Velcrest Group LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
- Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
- Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

## Intellectual Property

The App, its source code, design, branding, logos, copy, and all original content (other than User Content) are the intellectual property of Velcrest Group LLC and are protected by copyright, trademark, and other intellectual-property laws. You may not copy, modify, distribute, sell, license, or create derivative works from any part of the App without our prior written permission, except as expressly permitted by these Terms.

## Third-Party Services

The App integrates with third-party services including Apple HealthKit, Apple Speech, Apple Push Notification service, Sign in with Apple, OpenAI, Supabase, Vercel, USDA FoodData Central, and (optionally) Whoop. Your use of those services is subject to their respective terms of service and privacy policies, which we encourage you to review. We are not responsible for the practices of third-party services.

## DMCA Copyright Policy

Velcrest Group LLC respects the intellectual property of others and complies with the U.S. Digital Millennium Copyright Act ("DMCA"). If you believe that any User Content on the App infringes your copyright, please send a written notice that includes:

- a physical or electronic signature of the copyright owner or an authorized agent;
- identification of the copyrighted work claimed to have been infringed;
- identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it (such as a screenshot, post URL, or post identifier);
- your contact information (address, telephone number, email);
- a statement that you have a good-faith belief that the use is not authorized;
- a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Send DMCA notices to our designated agent:

DMCA Designated Agent
Velcrest Group LLC
7696 Texas 183A Toll Rd, Building 1A
Leander, TX 78641, USA
Email: [contact@velcrestgroup.com](mailto:contact@velcrestgroup.com) (subject line: "DMCA Notice")

We will respond to valid notices in accordance with the DMCA, which may include removing or disabling access to the allegedly infringing material. We will also forward valid notices to the user who posted the material, who may submit a counter-notice. We may, in appropriate circumstances and at our discretion, terminate the accounts of users who are repeat infringers.

## Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if we determine that you have violated these Terms, applicable law, or our community standards, or if your account is the subject of repeated reports by other users. You may delete your account at any time from Settings → Account → Delete Account.

## Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF INFORMATIONAL CONTENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. ANY HEALTH, NUTRITION, LONGEVITY, OR FITNESS INFORMATION PRESENTED BY THE APP IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

## Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VELCREST GROUP LLC, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, HEALTH OUTCOMES, OR OTHER INTANGIBLE LOSSES — ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE APP, EVEN IF VELCREST GROUP LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL VELCREST GROUP LLC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP EXCEED THE GREATER OF (i) THE TOTAL AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY OR (ii) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL.

## Indemnification

You agree to defend, indemnify, and hold harmless Velcrest Group LLC, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (i) your use of the App; (ii) your violation of these Terms; (iii) your violation of any third-party right, including any copyright, trademark, privacy, or other proprietary right; (iv) any User Content you submit; or (v) any health-related decision you make based on information provided by the App. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification, in which event you will cooperate with us in asserting any available defenses.

## Informal Dispute Resolution (United States)

Before filing any arbitration or legal action against Velcrest Group LLC, you agree to first try to resolve the dispute informally by sending a written notice to [contact@velcrestgroup.com](mailto:contact@velcrestgroup.com) that describes the dispute, identifies you, and states the relief you are seeking. We will attempt to resolve the dispute in good faith within thirty (30) days of receipt. Only if the dispute is not resolved within that period may you proceed to arbitration as described below.

## Dispute Resolution & Binding Individual Arbitration (United States)

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. This section applies to all users in the United States. If you reside in the European Economic Area, the United Kingdom, or another jurisdiction whose mandatory consumer-protection laws prohibit pre-dispute arbitration agreements, this section does not apply to you to the extent of that prohibition.

You and Velcrest Group LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the App ("Dispute") will be resolved exclusively through final and binding individual arbitration, rather than in court, except that (i) you may bring an individual claim in small-claims court if it qualifies, and (ii) either party may bring an action in court for injunctive or other equitable relief in respect of intellectual-property infringement.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at [https://www.adr.org](https://www.adr.org). The arbitration will be conducted by a single arbitrator. The seat of the arbitration will be Williamson County, Texas, and the language will be English, but in-person hearings, if any, may take place in the U.S. county where you reside, by videoconference, or by telephone, as the parties may agree or as the arbitrator may direct. Each party will be responsible for its own attorneys' fees and costs, except as otherwise provided by the AAA Consumer Rules or by applicable law. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

## Class Action Waiver (United States)

YOU AND VELCREST GROUP LLC AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. If this Class Action Waiver is held to be unenforceable in any respect, then to that extent the entirety of the Dispute Resolution & Binding Individual Arbitration section above will be null and void, and the Dispute will instead be resolved in court as provided under "Governing Law & Venue" below; the rest of these Terms will continue in full force and effect.

## Jury Trial Waiver (United States)

To the maximum extent permitted by applicable law, you and Velcrest Group LLC each waive any constitutional or statutory right to a jury trial in any action arising out of or relating to these Terms or your use of the App.

## 30-Day Arbitration Opt-Out (United States)

You may opt out of the Dispute Resolution & Binding Individual Arbitration, Class Action Waiver, and Jury Trial Waiver sections by emailing [contact@velcrestgroup.com](mailto:contact@velcrestgroup.com) with the subject line "Arbitration Opt-Out" within thirty (30) days of first accepting these Terms. Your email must include your full legal name and the email address associated with your account. Opting out has no effect on the rest of these Terms.

## Governing Law & Venue

These Terms and any Dispute that is not subject to the binding arbitration provisions above will be governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws principles. The exclusive venue for any such Dispute will be the state and federal courts located in Williamson County, Texas, and you and Velcrest Group LLC consent to personal jurisdiction in those courts. Nothing in this section limits any mandatory consumer-law rights you may have in your country of residence.

## EU / UK Consumer Rights

Nothing in these Terms limits or excludes any rights you have under the mandatory consumer-protection laws of the European Economic Area, the United Kingdom, or another jurisdiction where such limitation is not permitted. In particular: (i) you have a statutory right to a digital service that conforms to the contract under EU Directive 2019/770 / UK Digital Content Regulations; (ii) where required, you may bring proceedings against us in the courts of your country of residence; and (iii) you may use the European Commission Online Dispute Resolution platform ([https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr)) to resolve disputes online.

Right of withdrawal for digital content (EU): the App's subscription delivers digital content that is not on a tangible medium. By starting your subscription (including by starting a free trial), you expressly request immediate performance and acknowledge that you will lose your statutory right of withdrawal once the digital content has been supplied.

## Force Majeure

Neither party will be liable for any failure or delay in performance under these Terms (other than your obligation to pay subscription fees) caused by events beyond that party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, pandemics, internet or telecommunications outages, third-party service-provider failures, or labor disputes.

## Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable in any respect, that provision will be enforced to the maximum extent permitted and the remaining provisions will continue in full force and effect.

## No Waiver

Our failure to enforce any provision of these Terms will not be deemed a waiver of that provision or of our right to enforce it later.

## Entire Agreement

These Terms, together with the Privacy Policy and the Health & Medical Disclaimer, constitute the entire agreement between you and Velcrest Group LLC regarding your use of the App and supersede all prior agreements and understandings, written or oral, regarding the same subject matter.

## Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction (for example, in connection with a merger, acquisition, or sale of assets).

## Survival

The sections titled User Content & License, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Informal Dispute Resolution, Dispute Resolution & Binding Individual Arbitration, Class Action Waiver, Jury Trial Waiver, Governing Law & Venue, and any other provisions that by their nature should survive will survive any termination of these Terms or of your account.

## Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through the App and, where required, will require your renewed acceptance before continued use. The version and "Last updated" date at the top of this document will reflect the latest revision. Your continued use of the App after a non-material change constitutes acceptance of the updated Terms.

## Contact

Velcrest Group LLC
7696 Texas 183A Toll Rd, Building 1A
Leander, TX 78641, USA
Email: [contact@velcrestgroup.com](mailto:contact@velcrestgroup.com)